Junior Photocopier Maintenance Engineer

Location:

Abbasya, Cairo, EG

Category: Customer Service

Posting End Date:12/31/2024

Since its establishment in 1964, ELARABY has grown from a joint stock family enterprise to one of the largest industrial and commercial corporations in Egypt, the Middle East and Africa. ELARABY operates through 16 commercial, industrial, medical, and service companies, in four different governorates with 35 industrial facilities, and 2 hospitals. In 2020, ELARABY’s workforce exceeded 40,000 employees. ELARABY’s brand portfolio consists of 17 global brands with 43 product categories and more than 2800 variations. With regards to the domestic and international markets, ELARABY’s figures continue to grow by exporting to over 60 countries across the globe. In the domestic market, one of ELARABY’s strongest assets is the vast distribution network, which consists of more than 3,000 sales partners and 38 branded stores; backed by more than 550 after-sales service centers. In a society consisting of more than 100 Million Egyptians who trusted ELARABY over the years, ELARABY gives back to the community through implementing and adopting various developmental projects, in education, healthcare, environmental well-being, and social solidarity.

Job Purpose:

Responsible for carrying out copier maintenance orders by visiting customers according to fixed appointments, and carrying out all maintenance operations within the estimated response time, in the required quality, and at a reasonable cost to achieve customer satisfaction.

Job Responsibilities:

Finalize the entire maintenance plan and identify malfunctions of copiers to ensure repair accuracy and working efficiency.
Select required spare parts for copier maintenance for installation and test copiers after repair to ensure their quality.
Program copiers on the network and activate all its operations to avoid disruption of work for customers.
Collect cash from customers in exchange for maintenance of copiers or installation of spare parts, provide them with an invoice to prove the cost of maintenance, and deliver the collected amounts to the treasury.

Job Qualifications:

Bachelor of Mechanical, Electronics, Mechatronics or Communication Engineering.
0-2 years of experience in a related field.
Intermediate level of spoken and written English.
Proficient in MS Office - Rippon programs.
Ability to analyze and troubleshoot problems using common sense.
Ability to write technical documents/plans.
Strong organizational, time management and problem-solving skills.
Good knowledge of network and server applications.
Ability to deal with customers.

EL ARABY Group is an equal opportunity employer and applies fair employment practices through the interviewing and selection process.