Photocopier Maintenance Specialist

Location:

Alexandria, Alexandria, EG

Category: Customer Service

Posting End Date:04/22/2025

Since its establishment in 1964, ELARABY has grown from a joint stock family enterprise to one of the largest industrial and commercial corporations in Egypt, the Middle East and Africa. ELARABY operates through 16 commercial, industrial, medical, and service companies, in four different governorates with 35 industrial facilities, and 2 hospitals. In 2020, ELARABY’s workforce exceeded 40,000 employees. ELARABY’s brand portfolio consists of 17 global brands with 43 product categories and more than 2800 variations. With regards to the domestic and international markets, ELARABY’s figures continue to grow by exporting to over 60 countries across the globe. In the domestic market, one of ELARABY’s strongest assets is the vast distribution network, which consists of more than 3,000 sales partners and 38 branded stores; backed by more than 550 after-sales service centers. In a society consisting of more than 100 Million Egyptians who trusted ELARABY over the years, ELARABY gives back to the community through implementing and adopting various developmental projects, in education, healthcare, environmental well-being, and social solidarity.

Job Purpose:

Responsible for implementing maintenance work orders of copiers through customers visits according to fixed appointments, doing all maintenance operation during estimated response time, in required quality and suitable cost for achieving customers satisfaction.

Job Responsibilities:

Finalize all the maintenance plan for the contract machine in your area
Receive work orders via phone or email to work on and complete it.
Test equipment and used tools in copiers maintenance to ensure its efficiency and validity to be used.
Examine and identify malfunctions of copiers to ensure repair accuracy and its working efficiency.
Select required spare parts needed for copiers maintenance for installation and test copiers after repairing to ensure its quality.
Program copiers on network and activate all its operations to avoid disruption work for customers.
Collect cash from customers in exchange for copiers maintenance or installing spare parts, delivering them an invoice to prove cost of maintenance and supplying the collected amounts to the treasury.

Job Qualifications:

Bachelor's degree in related field.
2-4 years of experience in related field.
Intermediate command of spoken and written English.
Proficient with MS Office - Rippon programs.
Ability to analyze and troubleshoot issues with common sense.
Ability to write technical documents/plans.
Problem Solving Skills.
Strong organization and time management skills.
Good knowledge in Network and server applications.
Know how to deal and handle customers.

EL ARABY Group is an equal opportunity employer and applies fair employment practices through the interviewing and selection process.