Photocopier Maintenance Specialist

Location:

South Sinai, EG

Category: Customer Service

Posting End Date:11/07/2024

Since its establishment in 1964, ELARABY has grown from a joint stock family enterprise to one of the largest industrial and commercial corporations in Egypt, the Middle East and Africa. ELARABY operates through 16 commercial, industrial, medical, and service companies, in four different governorates with 35 industrial facilities, and 2 hospitals. In 2020, ELARABY’s workforce exceeded 40,000 employees. ELARABY’s brand portfolio consists of 17 global brands with 43 product categories and more than 2800 variations. With regards to the domestic and international markets, ELARABY’s figures continue to grow by exporting to over 60 countries across the globe. In the domestic market, one of ELARABY’s strongest assets is the vast distribution network, which consists of more than 3,000 sales partners and 38 branded stores; backed by more than 550 after-sales service centers. In a society consisting of more than 100 Million Egyptians who trusted ELARABY over the years, ELARABY gives back to the community through implementing and adopting various developmental projects, in education, healthcare, environmental well-being, and social solidarity.

Job Purpose:

Responsible for implementing maintenance work orders of photocopiers through customers visits according to fixed appointments, do all maintenance operation during estimated response time, in required quality and suitable cost achieving customers satisfaction.

Job Responsibilities:

Receive reports on telephone, email to work on and complete it.
Test equipment and used tools in copiers maintenance to ensure its efficiency and validity to be used.
Examine, identify break down of photocopiers to ensure repair accuracy and its working efficiency.
Select required spare parts needed for machines maintenance for installation and test machines after repair to ensure its quality.
Program photocopiers on network and activate all its operations to avoid disruption work for customers.
Collect cash from customers in exchange for copiers maintenance or installing spare parts, delivering them an invoice to prove cost of maintenance and supplying the collected amounts to the treasury.

Job Qualifications:

Bachelor's degree in a relevant field.
2-4 Years of experience in photocopier maintenance Field.
Intermediate command in spoken and written English.
Proficient with MS Office - Rippon programs.
Strong communication and inter-personal skills.
Excellent customer awareness.

EL ARABY Group is an equal opportunity employer and applies fair employment practices through the interviewing and selection process.