IT Technical Support

Location:

Quessna, Monufia, EG

Category: Information Technology

Posting End Date:02/18/2025

Since its establishment in 1964, ELARABY has grown from a joint stock family enterprise to one of the largest industrial and commercial corporations in Egypt, the Middle East and Africa. ELARABY operates through 16 commercial, industrial, medical, and service companies, in four different governorates with 35 industrial facilities, and 2 hospitals. In 2020, ELARABY’s workforce exceeded 40,000 employees. ELARABY’s brand portfolio consists of 17 global brands with 43 product categories and more than 2800 variations. With regards to the domestic and international markets, ELARABY’s figures continue to grow by exporting to over 60 countries across the globe. In the domestic market, one of ELARABY’s strongest assets is the vast distribution network, which consists of more than 3,000 sales partners and 38 branded stores; backed by more than 550 after-sales service centers. In a society consisting of more than 100 Million Egyptians who trusted ELARABY over the years, ELARABY gives back to the community through implementing and adopting various developmental projects, in education, healthcare, environmental well-being, and social solidarity.

Job Purpose

Responsible for providing technical support as first level of support to maintain the organization's systems software to ensure optimal performance so that end users can maintain a high level of productivity.

Job Responsibilities

Communicate with clients to provide technical support within the framework of the prior agreement (SLA).
Conduct a comprehensive examination of some samples of purchased spare parts and report their condition and standard specifications to ensure compliance with the purchase order.
Communicate and deal with any external entity that provides technical services within the group to solve problems that face end users.
A constant search for solutions to some faults created in the current or new systems to implement fast responsiveness to end-users needs.
Responsible for any work or maintenance belonging to his branch, including devices on production lines, laboratories, and workshops to ensure continuity of productivity.
Responsible for receiving network faults and communicating with network technicians to direct them to solve the faults.
Follow up on the problems of cameras in the branch, follow up on their maintenance, and provide alternatives if necessary to ensure continuity of working them.
Follow up POS & Time attendance & barcode maintenanceto ensure continuity of working them.

Job Qualifications

Bachelor's degree in a relevant field. Information Systems.
2-4 years of experience.
Proficient in Office Suites, Trend, various Adobe products, Internet Explorer, Cisco VPN, and MS Outlook with MS Exchange for end users & lt.
SAP support experience preferred.
Must have experience in managing complex business applications relating to customer service in a high availability environment.

EL ARABY Group is an equal opportunity employer and applies fair employment practices through the interviewing and selection process.